Introduction

We, The Design Clubhouse (Pty) Ltd ("We", "Us" and "Our"), value and respect the importance of protecting personal information. This privacy policy ("this Policy") outlines the information we collect when you ("You", "Your") access or use our website available at www.thedesignclubhouse.com ("the Website") and the associated community growth, consulting, and digital marketing services provided by us ("Services"), and how we protect and use that information.

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By using the Website and/or Services, You expressly consent to us collecting and processing the personal information which you provide to us. Any personal information that You give to us will be treated as confidential and sensitive information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).

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Our Contact Details

You may contact Us at:

- Entity Name: The Design Clubhouse (Pty) Ltd

- Registration Number: 2023/720857/07

- Address: Muizenberg, 7950, Cape Town, South Africa

- Email address: lauren@thedesignclubhouse.com

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Personal Information

For the purposes of this Policy, personal information is all information specific to you that is provided to us by you, or otherwise received through our Website, email, or any other channel. By providing this information, you consent to us storing your personal information at one of our designated cloud service providers. Acceptance of this Policy is voluntary, but you acknowledge that providing your personal information is mandatory for the conclusion and performance of our services.

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This information may include, but is not limited to, your:

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- Name and surname;

- Email address and contact cell number;

- Business or company details (where applicable);

- Locale information, such as your city, country, and preferred language;

- Social media handles or profile links (if provided for audit or strategy purposes);

- Password and username for any client portal account management.

 

 

We use your Personal Information for the following purposes:

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- Responding to queries, inquiries, or feedback;

- Providing, managing, and performing the digital marketing and community services we provide to you;

- Improving our Services and Website experience;

- Sending you marketing materials (subject to your right to opt-out); and

- Complying with our legal and regulatory obligations.

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Disclosure of Personal Information

We will only disclose personal information to others where it is required by law, or as otherwise agreed with you. This may include:

- As required by regulatory authorities or to comply with any regulation or legal process;

- Where we, acting in good faith, are of the view that disclosure is necessary to protect or defend our rights or property, or those of our partners, clients, or employees;

- Third-party service providers (such as email platform providers or CRM systems) who process data on our behalf under strict confidentiality agreements; or

- Where we undergo a change in ownership, for the sole purpose of the new owner being able to continue operating the business.

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Data Storage and Security

We will ensure that we maintain appropriate and reasonable technical and organisational measures in accordance with the requirements of applicable laws to protect your personal information from being unlawfully accessed, lost, or processed by any third party.

 

All personal information which you provide to us will be stored on secure servers in South Africa or in other international locations (such as cloud storage) where it is adequately protected. Should we transfer your personal information from one country to another, we shall take reasonable and appropriate measures to ensure the recipient country provides an adequate level of protection.

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Cookies

The Website makes use of Cookies to provide you with relevant content and the best experience possible. At any stage during your use of the Website, You may choose to block or delete Cookies through your browser settings, however, this may impact your use or experience of the Website.

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Electronic Communications & Marketing

When you visit the Website or send emails to us, you consent to receiving electronic communications from us. We will only send you direct marketing communications if you have opted-in or if you are an existing client (in accordance with Section 69 of POPIA). You may, at any point, object to the processing of your personal information for marketing purposes by clicking the "unsubscribe" link in our emails or contacting us directly.

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Your Rights

Under POPIA, you have the right to:

1. Request confirmation of whether we hold your personal information (free of charge).

2. Request a record or description of the personal information we hold about you (subject to fees under PAIA).

3. Request the correction, destruction, or deletion of your personal information.

4. Object to the processing of your personal information on reasonable grounds.

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General

We reserve the right to amend this Policy from time to time to reflect changes in the law or our business practices. You agree to check the Website regularly for any such amendments.

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Date of last update: 26/01/2026